Warranty Policy

 

At Muwood, we stand behind the quality of our products and are committed to ensuring your satisfaction. Below are the details of our warranty and support policies:

LIFETIME CUSTOMER SUPPORT

Our dedicated support team is here to assist you with any questions or concerns. We strive to respond to all inquiries as quickly as possible.

30-DAY MONEY-BACK GUARANTEE

If you are not completely satisfied with your purchase, you can return or exchange your undamaged product within 30 days of purchase.

  • Please review our Return & Exchange Policy for detailed instructions on how to initiate a return or exchange.

  • Contact Email: support@muwoodtools.com

90-DAY WARRANTY

Every product (excluding accessories) purchased from Muwood comes with a 90-day warranty from the date of purchase.

  • This warranty covers manufacturing defects and ensures that your product functions as intended.

  • If you encounter any issues, please contact us at support@muwoodtools.com with your order number and a description of the problem. Our team will provide technical support and assist with warranty claims.

ACCESSORIES WARRANTY

Accessories purchased from Muwood are covered by a 6-month warranty for non-human damage (e.g., manufacturing defects).

  • If you experience any issues with accessories, please contact us at support@muwoodtools.com with your order number and details of the issue. We will provide a free replacement if the damage is confirmed to be non-human.

HOW TO CLAIM WARRANTY SUPPORT

  1. Contact our Customer Service team at support@muwoodtools.com with the following information:

    • Your order number.

    • A detailed description of the issue.

    • Photos or videos demonstrating the problem (if applicable).

  2. Our team will review your claim and provide further instructions, which may include troubleshooting, replacement, or repair options.

IMPORTANT NOTES

  • The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

  • Proof of purchase (e.g., order number) is required for all warranty claims.

  • For returns or exchanges, please refer to our Return & Exchange Policy for eligibility and instructions.

CONTACT INFORMATION

For warranty claims, technical support, or any other inquiries, please contact us at:
Email: support@muwoodtools.com

Last Updated: 2025.1.1

By purchasing from Muwood, you agree to the terms outlined in this Warranty Policy. We reserve the right to update or modify this policy at any time. Please check this page periodically for changes.