Refund & Replacement Policy

 

Effective Date: [2025.1.1]

At Muwood, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your item, we offer a straightforward return and replacement process. Please review the following policy details carefully.

1. Returns Within 30 Days

If you are not 100% satisfied with the item you received, we will accept returns within 30 calendar days of receiving the item.

What Can Be Returned or Exchanged?

  • Items must be returned within 30 days of receiving your order.

  • The product must be in the same condition as when you received it.

  • All original packaging, accessories, and documentation must be included and in new or like-new condition.

  • If you believe the product is defective, please contact our Customer Service team at support@muwoodtools.com with details and photos of the issue.

2. Replacement for Non-Human Damage to Accessories

If any accessories are found to have non-human damage (e.g., manufacturing defects), we offer a free replacement within 6 months of the purchase date.

  • Please contact our Customer Service team at support@muwoodtools.com with your order details, a description of the issue, and photos of the damaged accessory.

  • Once approved, we will ship a replacement accessory to you free of charge.

3. Return Process (Within 30 Days of Receiving Your Order)

  1. Submit a Return Request:
    Email our Customer Service team at support@muwoodtools.com with the following information:

    • Your order number.

    • A description and photo explaining the reason for your return.

  2. Approval and Instructions:

    • Once your return request is approved, we will provide you with a return address and instructions.

    • Do not send returns to the address on the package, as this is not our return address and may delay processing.

  3. Ship the Item:

    • Please ship the item via your local post office within 3-5 business days of receiving the return instructions.

    • Keep the tracking number for your records.

  4. Inspection and Refund:

    • All returned items will be inspected.

    • If the product meets the return conditions, we will process your refund.

    • Refunds typically take 3-7 business days to reflect in your account, depending on your bank or payment service.

4. Shipping Costs for Returns

  • Free Return Shipping:
    If the item is received damaged, defective, or incorrect, we will cover the return shipping costs.

  • Customer-Paid Shipping:
    For returns due to other reasons (e.g., change of mind), the customer is responsible for return shipping costs. The cost will depend on the courier service you choose.

5. Refund Details

  • The refund amount will equal the selling price of the returned item, including applicable taxes.

  • Original shipping charges will not be refunded unless the return is due to our error (e.g., wrong or defective item).

  • No restocking fees will be charged for returns of defective products.

6. Replacement Process for Defective Items

If your item is defective, please contact us at support@muwoodtools.com with:

  • Your order number.

  • A description and photos of the defect.

Once approved, we will ship a replacement item to you free of charge.

7. Important Notes

  • Do not send returns to the address on the package. This is not our return address and may delay processing.

  • For returns or replacements, always contact our Customer Service team first for approval and instructions.

  • The value of the return is equal to the selling price of the returned or exchanged item, including applicable taxes.

8. Contact Information

For any questions or assistance regarding returns or replacements, please contact us at:
Email: support@muwoodtools.com

Last Updated: [2025.1.1]

By purchasing from Muwood, you agree to the terms outlined in this Refund & Replacement Policy. We reserve the right to update or modify this policy at any time. Please check this page periodically for changes.